Frequently Asked Questions

Products

The size I want is not listed. Can you make it?
SignWay can make anything. OK, almost anything. If you don’t see it on here, just call us at 281-990-5478, and we’ll make it happen. Since everybody’s needs are different, it’s tough to list every possible make and combination on our website. Check back often, and if you have a really special case, just call us.

Can I choose what material my sign is printed on?
Yes. We print on a variety of materials and surfaces: coroplast (yard signs, etc), aluminum, foam (coming soon!), vinyl banner, stickers (with and without laminate), and vehicle magnetics.

Will my sign look exactly like the design I see on my monitor?
Your computer screen or mobile device shows colors differently than a printed sign. Your finished product may appear just a little bit different.

If I have a double-sided design, how do I it so that the arrows are pointing in the correct direction?
Don’t worry, that’s the first thing we make sure of! Your arrows will point in the correct direction.

How durable are the signs?
Durability of our signs vary per product. See more detail in the information listed with each product on our website.

Does my sign order include any displaying tools such as H-wires, posts, or stakes?
Display tools and accessories are a separate purchase, that can be added on to your project via the “Other Options” drop down menu when applicable.

What is your product guarantee?
Please review our product guarantee HERE.

Can I upload my own design?
Yes. You can upload premade graphics as a .PDF or .JPG file using the “Upload” button, or you can use the “Design Now” button to select from templates, when available. You can also upload graphic assets (logos, photos, etc) directly inside the Design Tool. When uploading assets, be sure you’re using high quality .PNG or .JPG files for best results.

What kind of image should I use for a logo or clip art?
A .PNG file of your logo or clip art would be the best option. A .JPG at a very high resolution (300ppi or greater) will also be sufficient in maintaining the integrity of your artwork.

Where can I get a high quality image for my sign?
If you designed the graphic yourself, just export a high quality .PNG or .JPG to upload into our design tool to use as you see fit.
If you had another person design the graphic for you, request a high quality .PNG or .JPG from them, so that you can upload it into our design tool.
If you need artwork created, please contact us, and we will see what we can do to help. (Please note that custom design work will incur a separate fee outside of this website!)

Placing an Order

How do I know my ordered has been received? Will I get a receipt?
Once you have verified and submitted your order by going through the checkout process on the website, you will receive an email confirmation that will include all of the appropriate information regarding your purchase such as what you ordered, how much it cost, and the final order totals. Save this email because it is your receipt.

What if I do not receive an order confirmation email?
Make sure to check your junk/spam email folders.

Is it possible to make corrections after an order has been submitted?
Due to orders being instantly available for production, it is not usually possible to change them. If you have just submitted an order and realize some changes need to be made, immediately contact us. Changes are not guaranteed, so please double check your work before submitting it.

What is your cancellation policy?
Please review our cancellation policy in our Reprints & Returns policy HERE.

Shipping

What does turnaround time mean?
Turnaround time is the approximate production time (in business days) for your product. Turnaround time is the amount of time it takes for us to get your product made before shipping it.

What is your turnaround time?
Turnaround time is the amount of time (in business days) it takes to receive and produce your product. Please note that turnaround time does not include shipping time.

Do business days include weekends?
No.

How do I calculate my shipping?
When orders are shipped, count the next business day/non-holiday as the first day for shipping.

Is there any way to put a rush on an order?
If you want to rush an order in a way that we have not provided, call us at 281-990-5478.

What are your shipping options?
We have numerous shipping options via UPS. They are listed for your order during checkout.
We also offer Local Pickup at our Alvin, Texas facility.

How do I track my order?
Once your order has been shipped, a tracking number will be added to your product details, and you will receive another email confirming the shipment and showing you the tracking number.

My product contains a defect and/or was damaged, what do I do?
If a product was damaged, or contains a manufacturing defect when you receive your order, please contact us.

Billing and account information
Can I use a credit card with someone else’s name on it?
Yes, but for security purposes, the billing address must match the address associated with the credit card.

What types of payment do you accept?
This web application accepts all major credit cards.

Do you offer any discounts?
Keep up with us through social media (Facebook, Instagram, LinkedIn, Twitter) to keep up with when we offer discounts and coupon codes.